PENERAPAN TEKNOLOGI DALAM PENINGKATAN PRODUKTIVITAS DAN KEPUASAN KERJA DI INDUSTRI PERHOTELAN
Studi Kasus di Industri Perhotelan Kota Bandung Jawa Barat
Abstract
Penelitian ini menganalisis peran teknologi dalam meningkatkan produktivitas dan kepuasan kerja di industri perhotelan Kota Bandung, Jawa Barat. Menggunakan metode kuantitatif dengan desain eksploratif dan teknik pengambilan sampel Area Probability Sampling, khususnya purposive sampling, melibatkan 183 hotel dan 339 karyawan bintang 4 dan 5. Analisis data menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasilnya menunjukkan pengaruh positif dan signifikan dari penerapan teknologi terhadap kepuasan kerja, produktivitas kerja, dan hubungan positif serta signifikan antara kepuasan kerja dan produktivitas kerja. Temuan menunjukkan bahwa produktivitas kerja dapat menjadi mediasi yang signifikan antara penerapan teknologi dan kepuasan kerja. Disarankan kepada industri perhotelan Kota Bandung untuk mendukung penerapan teknologi guna meningkatkan kepuasan dan produktivitas karyawan. Kebaharuannya terletak pada kontribusi temuan spesifik untuk konteks industri perhotelan, mengintegrasikan aspek teknologi, produktivitas, dan kepuasan kerja dalam satu kerangka konseptual. Ini dapat menjadi panduan strategis bagi manajemen hotel dalam meningkatkan kinerja dan kepuasan karyawan di era digital.
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Hou, T., Zhang, T., Cai, W., Song, X., Chen, A., Deng, G., & Ni, C. (2020). Social support and mental health among health care workers during Coronavirus Disease 2019 outbreak: A moderated mediation model. PLOS ONE, 15(5), e0233831. https://doi.org/10.1371/journal.pone.0233831
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Lee, Y. H., Woo, B., & Kim, Y. (2018). Transformational leadership and organizational citizenship behavior: Mediating role of affective commitment. International Journal of Sports Science and Coaching, 13(3). https://doi.org/10.1177/1747954117725286
Menon, K., de Courten, B., Ademi, Z., Owen, A. J., Liew, D., & Zomer, E. (2022). Estimating the benefits of obesity prevention on productivity: an Australian perspective. International Journal of Obesity, 46(8). https://doi.org/10.1038/s41366-022-01133-z
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Morrone, D., Raimo, N., Tarulli, A., & Vitolla, F. (2021). Digitalisation in the hospitality industry: motivations, effects and role of Covid-19. International Journal of Digital Culture and Electronic Tourism, 3(3/4), 257. https://doi.org/10.1504/IJDCET.2021.116475
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Podsakoff, N. P., Freiburger, K. J., Podsakoff, P. M., & Rosen, C. C. (2023). Annual Review of Organizational Psychology and Organizational Behavior Laying the Foundation for the Challenge-Hindrance Stressor Framework 2.0. Annu. Rev. Organ. Psychol. Organ. Behav. 2023, 10.
Prentice, C., Dominique Lopes, S., & Wang, X. (2020). Emotional intelligence or artificial intelligence– an employee perspective. Journal of Hospitality Marketing & Management, 29(4), 377–403. https://doi.org/10.1080/19368623.2019.1647124
Ringle, C., Hult, G. T. H., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM). In Sage.
Ringle, C. M., Sarstedt, M., Mitchell, R., & Gudergan, S. P. (2020). Partial least squares structural equation modeling in HRM research. International Journal of Human Resource Management, 31(12). https://doi.org/10.1080/09585192.2017.1416655
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Sims, S. (2020). Modelling the relationships between teacher working conditions, job satisfaction and workplace mobility. British Educational Research Journal, 46(2). https://doi.org/10.1002/berj.3578
Spector, P. (2014). Job Satisfaction: Application, Assessment, Causes, and Consequences. In Job Satisfaction: Application, Assessment, Causes, and Consequences. https://doi.org/10.4135/9781452231549
Taheri, R. H., Miah, Md. S., & Kamaruzzaman, Md. (2020). Impact of Working Environment on Job Satisfaction. European Journal of Business and Management Research, 5(6). https://doi.org/10.24018/ejbmr.2020.5.6.643
Teguh, M., & Ciawati, S. T. (2020). PERANCANGAN STRATEGI DIGITAL MARKETING COMMUNICATION BAGI INDUSTRI PERHOTELAN DALAM MENJAWAB TANTANGAN ERA POSMODERN. Bricolage : Jurnal Magister Ilmu Komunikasi, 6(01), 051. https://doi.org/10.30813/bricolage.v6i01.2067
Terek, E., Vukonjanski, J., Cvetkoska, V., Mitić, S., & Nikolić, M. (2018). THE INFLUENCE OF INFORMATION TECHNOLOGY ON JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT. Dynamic Relationships Management Journal, 7(2), 39–49. https://doi.org/10.17708/DRMJ.2018.v07n02a04
Troisi, O., Maione, G., Grimaldi, M., & Loia, F. (2020). Growth hacking: Insights on data-driven decision-making from three firms. Industrial Marketing Management, 90, 538–557. https://doi.org/10.1016/j.indmarman.2019.08.005
Wang, S. L. (2023). Digital technology-enabled governance for sustainability in global value chains: a framework and future research agenda. Journal of Industrial and Business Economics, 50(1). https://doi.org/10.1007/s40812-022-00249-7
Xu, F. Z., & Wang, Y. (2020). Enhancing Employee Innovation Through Customer Engagement: The Role of Customer Interactivity, Employee Affect, and Motivations. Journal of Hospitality & Tourism Research, 44(2), 351–376. https://doi.org/10.1177/1096348019893043
Yadav, G., Luthra, S., Huisingh, D., Mangla, S. K., Narkhede, B. E., & Liu, Y. (2020). Development of a lean manufacturing framework to enhance its adoption within manufacturing companies in developing economies. Journal of Cleaner Production, 245, 118726. https://doi.org/10.1016/j.jclepro.2019.118726
Zheng, S. (2020). Research on Employee Compensation Incentive Mechanism. International Journal of Innovation, Management and Technology, 11(5). https://doi.org/10.18178/ijimt.2020.11.5.892
Ahmad, R., & Scott, N. (2019). Technology innovations towards reducing hospitality human resource costs in Langkawi, Malaysia. Tourism Review, 74(3), 547–562. https://doi.org/10.1108/TR-03-2018-0038
Akman, I., & Mishra, A. (2017). Factors influencing consumer intention in social commerce adoption. Information Technology and People, 30(2). https://doi.org/10.1108/ITP-01-2016-0006
Aulia, K. Z., & Nawangsari, L. C. (2023). Effects of Green Human Resource Management and Green Transformational Leadership towards Employee Sustainable Performance through Employee Green Behavior at Mercu Buana University. European Journal of Business and Management Research, 8(5), 181–186. https://doi.org/10.24018/ejbmr.2023.8.5.2128
Bass, Bernard M. Riggio, R. E. (2020). Transformational Leadership : Second Edition. In Lawrence Erlbaum Associates (Vol. 62, Issue 4).
Brynjolfsson, E., & Mcafee, A. (2014). The digitization of just about everything. The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies.
Cohen, L., Manion, L., & Morrison, K. (2018). Research Methods in Education - The 8th edition. In Routledge, Taylor & Francis Group.
Creswell John and Creswell David. (2023). Research Design, Qualitative, Quantitative and Mixed Mthod Approaches. In SAGE Publications,Inc.: Vol. Sixth Edit (Issue 1).
Cropanzano, R., & Wright, T. A. (2020). The Impact of Organizational Justice on Occupational Health. In Handbook of Occupational Health Psychology. https://doi.org/10.2307/j.ctv1chs29w.16
Davidescu, A. A., Apostu, S.-A., Paul, A., & Casuneanu, I. (2020). Work Flexibility, Job Satisfaction, and Job Performance among Romanian Employees—Implications for Sustainable Human Resource Management. Sustainability, 12(15), 6086. https://doi.org/10.3390/su12156086
DeLone, W. H., & McLean, E. R. (2016). Information Systems Success Measurement. In Information Systems Success Measurement. https://doi.org/10.1561/9781680831436
Fong, S. W. L., Kian, T. P., Fern, Y. S., & Quan, S. L. (2018). The impact of online consumer review to online hotel booking intention in Malaysia. International Journal of Supply Chain Management, 7(2).
Fornell, C., & Larcker, D. F. (2016). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research This, 18(1).
Ganbold, O., Matsui, Y., & Rotaru, K. (2021). Effect of information technology-enabled supply chain integration on firm’s operational performance. Journal of Enterprise Information Management, 34(3). https://doi.org/10.1108/JEIM-10-2019-0332
Gans-Morse, J. (2017). Descriptive Statistics for Key Variables. In Property Rights in Post-Soviet Russia. https://doi.org/10.1017/9781316650110.013
Garoni, C., Dori, F., Bianciardi, C., Centauri, F., Guercini, J., & Biancalani, F. (2020). Lean, work and psychological well-being. Giornale Italiano Di Medicina Del Lavoro Ed Ergonomia, 42(1).
Gupta, V., Khanna, V., & Sahoo, B. M. (2018). Analysis of shopping trends employing E-Commerce Applications: A Comparative Case Study. Procedia Computer Science, 132. https://doi.org/10.1016/j.procs.2018.05.148
Hair, J. F. (2021). Partial Least (PLS-SEM) Using R Equation Modeling Squares Structural. In Structural Equation Modeling: A Multidisciplinary Journal (Vol. 30, Issue 1).
Han, H., Kim, W., Lee, S., & Kim, H. R. (2018). How image congruity and satisfaction impact customer retention at luxury restaurants: A moderated mediation framework. Social Behavior and Personality, 46(6). https://doi.org/10.2224/sbp.6767
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1). https://doi.org/10.1007/s11747-014-0403-8
Hidayat, F., Sumantri, S., Rumengan, A. E., Wibisono, C., & Khaddafi, M. (2023). The Effect of Digital Leadership, Information Technology and Digital Competency on Employee Performance in the Digital Era: Mediating Role of Job Satisfaction. International Journal of Advances in Social Sciences and Humanities, 2(2), 61–68. https://doi.org/10.56225/ijassh.v2i2.204
Hitt, L. M., & Brynjolfsson, E. (2018). Information Technology, Organizational Transformation, and Business Performance. In Productivity, Inequality, and the Digital Economy. https://doi.org/10.7551/mitpress/5609.003.0007
Hou, T., Zhang, T., Cai, W., Song, X., Chen, A., Deng, G., & Ni, C. (2020). Social support and mental health among health care workers during Coronavirus Disease 2019 outbreak: A moderated mediation model. PLOS ONE, 15(5), e0233831. https://doi.org/10.1371/journal.pone.0233831
Lai, J., Ma, S., Wang, Y., Cai, Z., Hu, J., Wei, N., Wu, J., Du, H., Chen, T., Li, R., Tan, H., Kang, L., Yao, L., Huang, M., Wang, H., Wang, G., Liu, Z., & Hu, S. (2020). Factors Associated With Mental Health Outcomes Among Health Care Workers Exposed to Coronavirus Disease 2019. JAMA Network Open, 3(3), e203976–e203976. https://doi.org/10.1001/jamanetworkopen.2020.3976
Lee, Y. H., Woo, B., & Kim, Y. (2018). Transformational leadership and organizational citizenship behavior: Mediating role of affective commitment. International Journal of Sports Science and Coaching, 13(3). https://doi.org/10.1177/1747954117725286
Menon, K., de Courten, B., Ademi, Z., Owen, A. J., Liew, D., & Zomer, E. (2022). Estimating the benefits of obesity prevention on productivity: an Australian perspective. International Journal of Obesity, 46(8). https://doi.org/10.1038/s41366-022-01133-z
Miles & Huberman. (2014). Qualitative data analysis: An expanded sourcebook (3rd ed.). In Qualitative data analysis: An expanded sourcebook (2nd ed.).
Morrone, D., Raimo, N., Tarulli, A., & Vitolla, F. (2021). Digitalisation in the hospitality industry: motivations, effects and role of Covid-19. International Journal of Digital Culture and Electronic Tourism, 3(3/4), 257. https://doi.org/10.1504/IJDCET.2021.116475
Navío-Marco, J., Ruiz-Gómez, L. M., & Sevilla-Sevilla, C. (2018). Progress in information technology and tourism management: 30 years on and 20 years after the internet - Revisiting Buhalis & Law’s landmark study about eTourism. Tourism Management, 69. https://doi.org/10.1016/j.tourman.2018.06.002
Podsakoff, N. P., Freiburger, K. J., Podsakoff, P. M., & Rosen, C. C. (2023). Annual Review of Organizational Psychology and Organizational Behavior Laying the Foundation for the Challenge-Hindrance Stressor Framework 2.0. Annu. Rev. Organ. Psychol. Organ. Behav. 2023, 10.
Prentice, C., Dominique Lopes, S., & Wang, X. (2020). Emotional intelligence or artificial intelligence– an employee perspective. Journal of Hospitality Marketing & Management, 29(4), 377–403. https://doi.org/10.1080/19368623.2019.1647124
Ringle, C., Hult, G. T. H., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM). In Sage.
Ringle, C. M., Sarstedt, M., Mitchell, R., & Gudergan, S. P. (2020). Partial least squares structural equation modeling in HRM research. International Journal of Human Resource Management, 31(12). https://doi.org/10.1080/09585192.2017.1416655
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior, Seventeenth Edition, Global Edition. In Pearson Education Limited.
Robert F. DeVellis. (2017). Scale Development Theory and Applications ( Fourth Edition Robert). In SAGE Publication (Vol. 4).
Ross, S. C. (2021). Organizational Strategy and Organizational Behavior. In Organizational Behavior Today. https://doi.org/10.4324/9781003142119-3
Saunders, A., & Brynjolfsson, E. (2016). Valuing information technology related intangible assets. MIS Quarterly: Management Information Systems, 40(1). https://doi.org/10.25300/MISQ/2016/40.1.04
Sims, S. (2020). Modelling the relationships between teacher working conditions, job satisfaction and workplace mobility. British Educational Research Journal, 46(2). https://doi.org/10.1002/berj.3578
Spector, P. (2014). Job Satisfaction: Application, Assessment, Causes, and Consequences. In Job Satisfaction: Application, Assessment, Causes, and Consequences. https://doi.org/10.4135/9781452231549
Taheri, R. H., Miah, Md. S., & Kamaruzzaman, Md. (2020). Impact of Working Environment on Job Satisfaction. European Journal of Business and Management Research, 5(6). https://doi.org/10.24018/ejbmr.2020.5.6.643
Teguh, M., & Ciawati, S. T. (2020). PERANCANGAN STRATEGI DIGITAL MARKETING COMMUNICATION BAGI INDUSTRI PERHOTELAN DALAM MENJAWAB TANTANGAN ERA POSMODERN. Bricolage : Jurnal Magister Ilmu Komunikasi, 6(01), 051. https://doi.org/10.30813/bricolage.v6i01.2067
Terek, E., Vukonjanski, J., Cvetkoska, V., Mitić, S., & Nikolić, M. (2018). THE INFLUENCE OF INFORMATION TECHNOLOGY ON JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT. Dynamic Relationships Management Journal, 7(2), 39–49. https://doi.org/10.17708/DRMJ.2018.v07n02a04
Troisi, O., Maione, G., Grimaldi, M., & Loia, F. (2020). Growth hacking: Insights on data-driven decision-making from three firms. Industrial Marketing Management, 90, 538–557. https://doi.org/10.1016/j.indmarman.2019.08.005
Wang, S. L. (2023). Digital technology-enabled governance for sustainability in global value chains: a framework and future research agenda. Journal of Industrial and Business Economics, 50(1). https://doi.org/10.1007/s40812-022-00249-7
Xu, F. Z., & Wang, Y. (2020). Enhancing Employee Innovation Through Customer Engagement: The Role of Customer Interactivity, Employee Affect, and Motivations. Journal of Hospitality & Tourism Research, 44(2), 351–376. https://doi.org/10.1177/1096348019893043
Yadav, G., Luthra, S., Huisingh, D., Mangla, S. K., Narkhede, B. E., & Liu, Y. (2020). Development of a lean manufacturing framework to enhance its adoption within manufacturing companies in developing economies. Journal of Cleaner Production, 245, 118726. https://doi.org/10.1016/j.jclepro.2019.118726
Zheng, S. (2020). Research on Employee Compensation Incentive Mechanism. International Journal of Innovation, Management and Technology, 11(5). https://doi.org/10.18178/ijimt.2020.11.5.892
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Published
2024-05-31
How to Cite
WIYONO, Darul.
PENERAPAN TEKNOLOGI DALAM PENINGKATAN PRODUKTIVITAS DAN KEPUASAN KERJA DI INDUSTRI PERHOTELAN.
Cakrawala Management Business Journal, [S.l.], v. 7, n. 1, p. 122-143, may 2024.
ISSN 2623-0887.
Available at: <https://journal.feb.unipa.ac.id/index.php/cmbj/article/view/323>. Date accessed: 11 oct. 2024.
doi: https://doi.org/10.30862/cm-bj.v7i1.323.
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